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We have non-recurring fees on short term accounts so there is no need to cancel your membership. You can cancel your recurring account anytime by sending an e-mail to the Webmaster, see the Contact Us section. We can provide you with credit from CCBill if you have any major issues. Please contact us for any issues regarding Verotel. We are very liberal with giving credits for those who have purchased our services. We are here to provide you with a pleasant experience.

We do not give refunds (unless under an extremely unusual circumstance). However, we do give credits. If the site is down for a day then you will receive a day credit (or usually more). Other issues will be dealt with on a case-by-case basis. Please let us know immediately if there is something wrong with the site or your membership in order for us to help you in a quick and efficient manner.

You may have an outdated version of Windows Media Player and need an upgrade. You can find an upgrade at - Microsoft. You can also use other players to stream the videos including QuickTime. The movies are often in both MPG and WMV file formats.

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